Frequently Asked Questions


Registration

How soon can I expect to receive my confirmation e-mail?

Our server sends out a confirmation email immediately upon the completion of your registration. The actual amount of time that elapses before you receive your email depends upon your email provider and your internet provider.

Refunds

Do you offer refunds?

We don't offer cash from a purchase of credit through PayPal. The best we can do is to add more minutes to your account for the current month. We only offer refunds on a case-by-case basis and since we offer previews of any video you create on Flixpress, refunds are rarely needed.

If I make a mistake in my video, how can I fix it?

You can make any changes to your video up until the point that you actually submit your order. We recommend submitting your videos for preview before submitting an actual order to ensure your video turns out the way you expected.

Uploading Personal Audio/Video

How can I use my own audio recording or music ?

Using personally uploaded audio is a feature of our Multi-layout Templates only. Free and Personal plans do not include any Multi-layout Templates. You have to have your music or audio recording saved on your computer as an .mp3 file before you can use it in your video.

Simply navigate to the My Content section of the My Account page. From there, you can upload your audio.

Once you are inside a template editor, your custom audio will be available in the Audio Pane. Click on the speaker icon, then on the folder icon.

How can I use my own video ?

Using personally uploaded video is a feature of our Multi-layout Templates only. Free and Personal plans do not include any Multi-layout Templates. Your video will need to be uploaded to your account before starting the customization process for a given template.

Simply navigate to the My Content section of the My Account page. From there, you can upload your video.

Once you are inside a template editor, you will need to choose a layout that calls for personally uploaded video.

What is the limit to the size of videos that can be uploaded into a template?

We allow 30 seconds or less of custom video to be uploaded to your account.

What video file types do you accept?

We accept .wmv, .mpg, .mp4, or .mov video formats.

Terms of Sale and Use

Please see our Terms of Use and Sale page if you'd like more information that is provided in this section.

How can my video be used once it has been purchased?

You can upload your video to social sites like YouTube, Twitter, and Facebook. You can send it to anyone via e-mail and upload it to your own website. You can even use it for a television commercial.

Essentially, you can distribute it as you see fit.

Can I sell the video that I make using Flixpress?

Yes. As long as you don't sell it as part of a library or as stock video.

Does the template belong to me once I use it?

The templates themselves remain the property of Flixpress, but the video you create is yours to distribute.

Copyright 2015 Flixpress LLC